Nineteen members of staff, including top management and security staff, were talked through the need of Quality Assurance in the Council for Scientific and Industrial Research (CSIR), by Prof. J. O. Fening, a former Director of the CSIR-Soil Research Institute. As a council that serves the Ghanaian populace in various capacities, the CSIR organised Quality Assurance and Quality Control (QA/QC) talks in all its 13 institute to ensure its products and services meet consumer expectations.
Being in the business for some years now, FRI was said to be ’spot’ on for practising the principles of QA/QC in its day to day activities. However, FRI would not be left out in the CSIR QA activities to ensure uniformity in all aspects of the council’s QA/QC monitoring activities and to improve co-operate CSIR.
To meet the demands and expectations of the public CSIR will practice QA in all facets of the council: from Administration to security services. The council believes that QA systems should be well Instituted, to ensure that it serves the public well and for the public to get to know more about CSIR.
CSIR will therefore improve on standards in all its activities thereby making standardisation and quality a continuous activity through the provision of evidence. Thus, competitive advantage will be the hallmark of QA/QC in CSIR.
The world is changing at a fast rate and so to avoid stagnation, CSIR is moving along with the innovative world by creating an office to deal with all QA/QC issues in the council. With its head office established in Kumasi, two staff will be drawn from each of the 13 institutes, for further training to achieve QA/QC in the whole of CSIR. More engagements will be done to improve on quality to meet ISO standards.
Among the many activities to be undertaken will include monitoring project proposals and projects, appraising and monitoring institutes scholarly publications and evaluating customer satisfaction of the product and services of the council.